Made-to-order pieces

Most of the pieces in our online store are available for immediate dispatch, however, some are made-to-order. Standard lead times are indicated on each product page. We may need to make or adjust a piece to fit your specific size - as is often the case with rings that carry a standard production lead time of 1-2 weeks. Depending on the complexity of the make, some items can take 4-6 weeks.

Once an order has gone into production, it cannot be cancelled for a refund as we have already incurred the material costs. Once you have received the piece, any alterations will be at the buyer’s expense. We can not accept returns on made-to-order items.

Why do prices change for customisation?

In some circumstances, the price the item is listed for online may vary due to factors such as fluctuation in the price of precious metals or size (larger rings require more gold, incurring a higher cost to produce).

If there is a price difference we will contact you to confirm you are happy with the price and delivery date before proceeding. If you decide to cancel the order at this stage, your payment will be refunded to you within 5 business days.

All items are sent via Australia Post Express. You will receive a notification from us when your jewellery is on its way to you. All items are tracked and insured in transit.

Can I order an in-stock piece with variations?

Each piece in our collection can be customised to work for you. Variations can range from size to the type of precious metals used, the finish, the fixture’s, and the type of gemstone. In this instance we will provide you with a quote, once you have approved the quoted price, we require payment of the total amount + shipping to confirm the order.

Once confirmed, orders cannot be cancelled or changed as the piece is being handmade to your specific requirements. Customised pieces cannot be returned or exchanged and any alterations once completed will be at the buyer’s expense.

Checking the progress of an order

To check on the progress of your order, simply email us. Please provide your name and order number, we will endeavour to respond within 48 hours.

If you require faster production please contact us, we’re happy to work with your needs whenever possible. We cannot always accommodate expedited orders as all pieces are handmade by the Artist. Please also note, that there may be an additional charge for express service, we will discuss this with you before proceeding. 

Need extra help or advice?

We work with clients from all over the world, so clear communication is a vital part of making-to-order and bespoke jewellery.

If you need a little help or advice about any of the pieces you’ve seen online, please feel free to send an email enquiry with your questions. We will return your email or call within 48 hours. We can also arrange for a skype call if you would like to work through some of the visual elements on a bespoke piece.

How the consultation process works

• Browse our collections in the Shop and Exhibition sections of our website.

• Note the name of the piece you’re interested in.

• List any changes you’d like us to include in your customised or bespoke piece.

• Email this through to us with as much information as possible, as a starting point.  

• We will be in touch with you to discuss the next steps.

Can I arrange for a quote before I place an order?

We understand that ordering a customised or bespoke piece of jewellery is an investment and is often a new process for many. We are more than happy to arrange for a no-obligation quote to be done free of charge before you take the plunge.

Ring prices can vary depending on your finger size, so we will always ensure you are comfortable with the quoted amount before we commence production.

Please email us to discuss your requirements so we can compile a quote for you.

Please note: Diamond rings do not come with certification unless the stone is of considerable value. However, when purchasing an item containing precious materials, you will receive a purchase valuation detailing the materials used, qualities, quantities, dimensions and retail value.

Do you offer a bespoke service?

We love working with clients to create new designs. Whether taking inspiration from our collections or designing something that answers a client’s unique brief, such as incorporating an heirloom gemstone with a modern setting. We are open to all ideas. With that said, the Artist will always work within the parameters of their personal design aesthetic and will never replicate the work of another Artisan on request.

All bespoke pieces are made by hand in Liv’s Melbourne workshop. Please keep in mind that each piece is unique and will have its own irregularities, as is inherent with the aesthetic of Liv’s work. These variations can be structural & textural and in the case of gemstones, the exact hue can also fluctuate. It is these differences that reflect their handmade nature, and lend them value as original Liv Boyle designs.

How long does the production process take?

As a guideline, lead times on made-to-order pieces are specified in the item description as you shop, but if sizing adjustments are needed, our production lead times from the time you have paid for your order are as follows:

• Earrings 1-2 weeks from payment

• Bracelets 2-4 weeks from payment

• Necklaces 4-6 weeks from payment

• Bespoke Piece 6-8weeks from the design being approved and payment received

A truly bespoke piece such as an Engagement Ring that requires a longer consultation process can exceed the production lead times listed above. We will always provide the lead time for your bespoke piece of jewellery with the final quote.

Production timelines are in addition to shipping/delivery.